Shipping & Returns
Shipping And Returns Policy
Our company Plumeria Swimwear wants you to be happy with your purchase. However, if for any reason you are not 100% satisfied with our merchandise, you can return it for refund, exchange or credit on your Plumeria account unless final sale item or Thongs. Below you will find frequent asked questions in case of return. Please follow this guideline for successful return.
Items that are not returnable for exchanges and refunds are the following:
Swimwear bikini thongs, any items in Lingerie and items with any stains or tags removed.
Return Period & Address
- Items must be returned within 14 days from the day you received your order. Keep in mind that all packages return request after 14 days period will be sent back.
- Once the return is approved will send a pre-paid usps return label to your email address.
Customs and Import Duties
- Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
• Plumeria Swimwear ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. By law, the package cannot be returned to us unless the client pays Duties and taxes.
For more information regarding your country’s custom policies, please contact your local customs office.
Returning Items Past 14 Day Period
- We will not accept any returns that are sent to us without a return label issued by us. The package will be returned to sender.
- In case of an exchange you can contact us at firstname.lastname@example.org and once we approve the item is in good condition for a return we will issue a return label with a fee of $15 without the USA. Outside of the USA is returned at your own fee. The usual exchange time is 5-14 days after the item arrived. If you need an urgent exchange please contact our team with your tracking number. email@example.com
- Our return process is now 100% online, you first need to send us pictures of the item returned: we need to make sure that the panty sticker is still there and all the tags as well as the bag and barcode. It needs to be folded back into the plastic bag which should be unripped and ready for the warehouse to process it. We will then send you a pre-paid return label with usps.
Taking Care of Our Products
- Once you receive your order, you will naturally want to probe swimwear and try it on for size. However as long you are still deciding whether to keep it or not, you are responsible for taking care of our goods. Consequently, please make sure to not damage the item and all additional materials (like price tag and protection slip).
Discount Codes and Refunds
- If you used a discount code for your return, please note that company retains the right to consider this item purchased on sale, therefore we can either offer store credit or exchange it within 14 days after purchase.
Sale Items and discount codes
- All items in sale section are final no returns or exchanges this doesn’t apply to coupon code purchase
- Items purchased with a coupon code cannot be refunded, if you are not completely happy with it we accept return for exchange. Before we replace item and send it, you will be charged the shipping fee applicable to your region and product.
Refunding Delivery Charges
- Shipping is non-refundable, except cases when we made a shipping error.
- Refunds can only be issued to your original payment method.
- Returns and exchanges are processed within 5-14 business days of package receipt.
- All returns must include Order Number that you received in My Account section.
Plumeria Swimwear.com has one checkout process and two shipping cost, one is International $10 and the other is $25 for express shipping. what we charge you is exactly what the cost is for us . For that reason exchanges will have an extra shipping cost. Please note that all Orders sent by standard shipping usually arrive within 4-7 business days depending on your distance from the boutique. All orders take about 5-7 days processing in our warehouse.
USA usps Ground shipping over $150
Simply select the FREE SHIPPING option during checkout and your shipping charges will automatically be free. Orders sent by standard shipping usually arrive within 3-5 business days depending on your distance from the Warehouse. All orders take about 1-3 days processing in our warehouse. Current time is 1-3 days
International order take about 2-3 weeks to arrive
YOU WILL NEED TO COVER THE INGOING CUSTOMS COST OR TAXES SHOULD ANY BE INCURRED IN SHIPPING TO YOUR DESTINATION.
PLEASE DO NOT REFUSE ANY DELIVERY. REFUSED DELIVERIES WILL INCUR THE COST OF THE ORIGINAL DELIVERY PLUS THE RETURN COST. ANY REFUND MADE WILL BE MINUS THE TOTAL DELIVERY AND RETURN COSTS IN THE CASE OF REFUSED DELIVERIES.
We ship worldwide, please contact firstname.lastname@example.org for any inquiries!